Delivery

We deliver Nationwide! This includes England, Scotland and Wales. 

HOW LONG WILL MY DELIVERY TAKE? 

Free delivery service - usually 2-4 working days*

Our standard delivery service is 2-4 working days*. This is a guide only and not a guarantee - we will try our best to get your order to you as soon as possible.

Our next working day service is subject to availability in your area.

We will make every effort to contact you if the next day service cannot be met, if this is the case the difference between next day and standard charges will be refunded upon request. 

In the event of a long delay, we will make every effort to contact you to advise of this. We however cannot be held liable due to delays out of our control .

 

**Please do not book contract workers or hire equipment prior to receiving your order - we cannot be liable for these costs**

WHAT IS THE COST OF DELIVERY? 

 

80% of UK postcodes are inclusive of delivery on all online prices, some postcodes incur a small surcharges which will be calculated at checkout, next day delivery also available at checkout.

HOW IS MY ORDER DELIVERED?

Bulk bags

Your order will be delivered on a pallet from an 18-tonne wagon with using a tail lift and pallet trolley (not a crane or hiab delivery wagon). It is only possible to manouver a pallet truck on level, smooth and solid surfaces such as tarmac, concrete or block paving. We cannot deliver on to loose gravel, grass or other soft or uneven surfaces.

We need clear access for an 18-tonne curtain sided lorry. If you do require a smaller vehicle, a 7.5-tonne vehicle can be used. Please request when placing your order - this service is free of charge. If your order requires a smaller vehicle than 7.5-tonne, this can be requested at an additional cost. 

Pallet delivery can only be guaranteed to your kerb side.  Please note that delivery onto a driveway is at the driver's discretion and by instructing him/her to do so you are accepting liability for any damage done.

Please note: The customer is responsible for disposal of any pallets the goods are delivered on.

Large orders and loose loads

This will be delivered using large HGV vehicles via a third party haulier.

Please note: if delivery fails due to access issues or nobody being at the address, the customer will be liable to cover the delivery fee and the return fee/re-delivery fee. 

WHAT TIME WILL MY ORDER BE DELIVERED?

Your order will be delivered between 8am-5pm. During the summer months or busy periods our haulier may be operating after 5pm. 

CAN I SPECIFY A DELIVERY DATE? 

Due to high demand, at present we are unable to specify a delivery date. Once your order has been despatched, you will receive an e-mail to advise of this along with tracking information to track the progress of your delivery. Please check your tracking as we do not contact you prior to delivery. 

DO I NEED TO BE AT HOME TO ACCEPT MY ORDER?

No! As long as you leave us a few details as to where to place your order nobody needs to be at home. We always suggest leaving the delivery driver a note with clear instructions. PLEASE NOTE: this must be a safe place and the customer is liable if delivery is accepted onto a driveway. It will be at the discretion of the driver as to whether delivery onto the property is possible.

WILL MY ORDER ARRIVE TOGETHER?

For all multiple bag orders we will always endeavour to deliver your order together. However, on some occasions your order may possibly be delivered separately. 

ACCESS RESTRICTIONS

It is your responsibility as the customer to advise us of any access restrictions that you think may cause a delivery issue, here are some issues that can cause delivery problems:

  • weight restrictions on roads leading to your property
  • low overhanging trees
  • narrow roads with on street parking 
  • inner London restrictions
  • no drop kerb

In the event of your delivery failing due to any of the above, the customer will be liable to cover the delivery charge of £45 per pallet for bulk bag orders. The cost of delivery for large and loose loads will vary. 

WHAT HAPPENS IF MY DELIVERY FAILS DUE TO NOBODY BEING AT THE DELIVERY ADDRESS AND NOWHERE SAFE TO LEAVE MY ORDER? 

A re-delivery charge will apply at the customers expense. 

WHAT HAPPENS IF I REFUSE MY ORDER ON DELIVERY?

If you have changed your mind and no longer want your order, you will be liable for the return haulage charge.